Refund policy
14-day no-questions-asked refund
You can ask for a refund within 14 days of the first payment for a new Premium or Premium Plus subscription. We won’t ask why; the full amount is refunded and the subscription ends. This includes the first payment taken at the end of a free trial.
How to request one
Use the link in Paddle’s purchase email or paddle.net, or email info@purefacelab.com from your account’s email address. Because Paddle processes orders as Merchant of Record, Paddle also issues the refund to your original payment method; it can take 5–10 business days to appear, depending on your bank.
After 14 days
After the 14-day period, and for renewal payments, no refunds are given. You can cancel your subscription at any time: cancellation takes effect at the end of the current period, you keep your plan until then and you are not charged for the next period.
Incorrect or duplicate charges
If you were charged twice by mistake, or could not use the paid features because of a technical problem, write to us regardless of the time limit; we will review it and refund any incorrect charge.
Your statutory rights
This policy does not limit your rights under the consumer laws of your country of residence. Last updated: 2 October 2026.
Write to us
For questions not answered here and for requests about your data, you can email us. For account matters, writing from your registered email address makes things easier; never share your password or the links in our emails. info@purefacelab.com